The Client Care Center Team
The Client Care Center, formerly known as the BDC, has grown from a one-man show in 2005 to the 30 person team that we have today. CCC manager Todd McFarlane has formed a dynamic team that is excited and energetic about giving our customers an Unrivaled Experience.
The CCC specializes in Customer Relation Management. In other words, the staff of the CCC ensures that our customers have a great experience at Kendall from the point that they call, email or come into our stores, to the day that they drive a new car off one of our lots. The CCC will also aid our stores with Direct Mail pieces, provide training and support for Contact Management Software, confirm sales and service appointments with our customers, and conduct customer surveys.
Bradd
History with Kendall: I started in September of 2005.
Favorite Experience at Kendall: Helping find a car for the client's 25th Wedding Anniversary which was a surprise for the wife. The look on her face was priceless and you would have thought they just got married for the first time.
If you were a vehicle which would you be: A 308 Ferrari-fast and red. A 308 Ferrari-fast and red.
Your philosophy or favorite quote: Anything is possible. Failure is opportunity.
Something unique about yourself: I am always trying to do new things that I have not done before.
Favorite Experience at Kendall: Helping find a car for the client's 25th Wedding Anniversary which was a surprise for the wife. The look on her face was priceless and you would have thought they just got married for the first time.
If you were a vehicle which would you be: A 308 Ferrari-fast and red. A 308 Ferrari-fast and red.
Your philosophy or favorite quote: Anything is possible. Failure is opportunity.
Something unique about yourself: I am always trying to do new things that I have not done before.
Brooke
History with Kendall: I started as a part-time employee at the Honda store in 2001 while attending the University of Oregon.
Favorite Experience at Kendall: It was the introduction of the "Kendall Way" coupled with new corporate branding was a unique experience that not only benefited customers, but for all Kendall employees as well.
If you were a vehicle which would you be: I'd be a Delorean: An oddball that always gets a laugh and a smile.
Your philosophy or favorite quote: It's Kaizen - The Japanese term for a strategy of "continuous improvement" that considers not only results but also the process to avoid waste and gain effectiveness.
Something unique about yourself: I lived in Japan for about 3 years while working and going to school. I appeared on prime-time television and was also an extra in some movies.
Favorite Experience at Kendall: It was the introduction of the "Kendall Way" coupled with new corporate branding was a unique experience that not only benefited customers, but for all Kendall employees as well.
If you were a vehicle which would you be: I'd be a Delorean: An oddball that always gets a laugh and a smile.
Your philosophy or favorite quote: It's Kaizen - The Japanese term for a strategy of "continuous improvement" that considers not only results but also the process to avoid waste and gain effectiveness.
Something unique about yourself: I lived in Japan for about 3 years while working and going to school. I appeared on prime-time television and was also an extra in some movies.
Chuck
History with Kendall: I spent 6 years at Honda and I've been with the CCC for 6 months.
Favorite Experience at Kendall: It was delivering a giant present on wheels to a family at Christmas. (Their parents bought it for them.)
If you were a vehicle which would you be: I'd be an old Jaguar.
Your philosophy or favorite quote: Treat people the way you would want to be treated.
Something unique about yourself: I'm a tri-athlete (swim, bike, run) and am training for an Iron-man triathlon (2.5 miles swim, 112 miles bike, and 26.2 miles run) later this summer.
Favorite Experience at Kendall: It was delivering a giant present on wheels to a family at Christmas. (Their parents bought it for them.)
If you were a vehicle which would you be: I'd be an old Jaguar.
Your philosophy or favorite quote: Treat people the way you would want to be treated.
Something unique about yourself: I'm a tri-athlete (swim, bike, run) and am training for an Iron-man triathlon (2.5 miles swim, 112 miles bike, and 26.2 miles run) later this summer.
Crystal
History with Kendall: I've worked here for 2 years (Toyota and Lewiston). I left for a year to attend college In California and came back about 5 months ago (Client Care).
Favorite Experience at Kendall: I enjoy working with all kinds of different people.
If you were a vehicle which would you be: I'd be a Honda Accord-they are practical, sporty, and reliable!
Your philosophy or favorite quote: Be proud of who you are!
Something unique about yourself: n/a
Favorite Experience at Kendall: I enjoy working with all kinds of different people.
If you were a vehicle which would you be: I'd be a Honda Accord-they are practical, sporty, and reliable!
Your philosophy or favorite quote: Be proud of who you are!
Something unique about yourself: n/a
Deb
History with Kendall: I started working for Kendall on February 2, 2007.
Favorite Experience at Kendall: Selling a truck to a client who called up and wanted a specific truck. He actually flew in from Florida (where he was working at the time) to Portland and rented a vehicle to drive to our dealership in Cottage Grove. Bought the truck and drove it back to his home in Ohio.
If you were a vehicle which would you be: A 2007 Mustang GT, Premium package in Alloy Metallic.
Your philosophy or favorite quote: There is nothing in this world you cannot do as long as you put your mind, heart and soul into it.
Something unique about yourself: There is nothing in this world that I am not willing to try, as long as it is not illegal, life threatening or conflicting with my beliefs.
Favorite Experience at Kendall: Selling a truck to a client who called up and wanted a specific truck. He actually flew in from Florida (where he was working at the time) to Portland and rented a vehicle to drive to our dealership in Cottage Grove. Bought the truck and drove it back to his home in Ohio.
If you were a vehicle which would you be: A 2007 Mustang GT, Premium package in Alloy Metallic.
Your philosophy or favorite quote: There is nothing in this world you cannot do as long as you put your mind, heart and soul into it.
Something unique about yourself: There is nothing in this world that I am not willing to try, as long as it is not illegal, life threatening or conflicting with my beliefs.
Jackie
History with Kendall: Started at Ford as a Receptionist in November of 2006 and transferred to CCC in May 2007.
Favorite Experience at Kendall: There's a few... but the most memorable and exciting was when I worked over at Ford and one of Rashid's customers came in with their three-year-old son. He was throwing a tantrum and not behaving for his parents. It almost caused them to leave the dealership but I let him color on my lap, ran around for a little bit, showed him around the store and kept him occupied until his parents were done. I remember they commented to Rashid that if I wouldn't have done that then they would have left and forgotten about buying a new car at all. It was nice knowing that I could help by doing something so little.
If you were a vehicle which would you be: I would be ... something fast, shiny but also classy such as a red M6.
Your philosophy or favorite quote: "Don't count the days, make the days count" - Muhammad Ali And "You must do the things you think you cannot do" - Eleanor Roosevelt
Something unique about yourself: I'm a Pre-Med major and French minor attending LCC right now and will be transferring to UO by next fall to continue on with these studies. I hope to be studying abroad mid-next year in France as well.
Favorite Experience at Kendall: There's a few... but the most memorable and exciting was when I worked over at Ford and one of Rashid's customers came in with their three-year-old son. He was throwing a tantrum and not behaving for his parents. It almost caused them to leave the dealership but I let him color on my lap, ran around for a little bit, showed him around the store and kept him occupied until his parents were done. I remember they commented to Rashid that if I wouldn't have done that then they would have left and forgotten about buying a new car at all. It was nice knowing that I could help by doing something so little.
If you were a vehicle which would you be: I would be ... something fast, shiny but also classy such as a red M6.
Your philosophy or favorite quote: "Don't count the days, make the days count" - Muhammad Ali And "You must do the things you think you cannot do" - Eleanor Roosevelt
Something unique about yourself: I'm a Pre-Med major and French minor attending LCC right now and will be transferring to UO by next fall to continue on with these studies. I hope to be studying abroad mid-next year in France as well.
Jamin
History with Kendall: I've been with Kendall since October 2007, but have been in the car business since December 2004.
Favorite Experience at Kendall: Seeing how different they are. The Kendall Brand is something that I can believe in as I've seen it first hand when my mother bought a Prius from our Toyota store. They treated her as if she was family, even though they didn't know at first that she was related to me. They also made her feel important while letting her buy at her own pace. I feel proud that I can relay that information to customers, knowing that they will be treated the same way.
If you were a vehicle which would you be: Toyota Prius. I believe in watching out for our environment, and with the almost 0 emissions the Prius has, it truly is giving back to the earth.
Your philosophy or favorite quote: "Keep on then, seeking first the kingdom, and his righteousness, and all these things will be added to you." -Matthew 6:25-33. It's my philosophy that if we keep our spiritual needs satisfied, everything else in life will fall into place naturally.
Something unique about yourself: I love music, and to sing. I've been playing hand drums since I was 9 years old. I love my God, my Wife, and my Family. I'm genuinely interested in people.
Favorite Experience at Kendall: Seeing how different they are. The Kendall Brand is something that I can believe in as I've seen it first hand when my mother bought a Prius from our Toyota store. They treated her as if she was family, even though they didn't know at first that she was related to me. They also made her feel important while letting her buy at her own pace. I feel proud that I can relay that information to customers, knowing that they will be treated the same way.
If you were a vehicle which would you be: Toyota Prius. I believe in watching out for our environment, and with the almost 0 emissions the Prius has, it truly is giving back to the earth.
Your philosophy or favorite quote: "Keep on then, seeking first the kingdom, and his righteousness, and all these things will be added to you." -Matthew 6:25-33. It's my philosophy that if we keep our spiritual needs satisfied, everything else in life will fall into place naturally.
Something unique about yourself: I love music, and to sing. I've been playing hand drums since I was 9 years old. I love my God, my Wife, and my Family. I'm genuinely interested in people.
Jed
History with Kendall: I began working here at the CCC in May 2007.
Favorite Experience at Kendall: Kendall is the first company I've worked for that genuinely cares for both its customers and its employees. I love the feeling of working for a company I truly believe in.
If you were a vehicle which would you be: I would be the Bat-mobile.
Your philosophy or favorite quote: "I am the wisest man alive, for I know one thing and that is that I know nothing."-Socrates
Something unique about yourself: I speak Persian. That's a little unique in this country.
Favorite Experience at Kendall: Kendall is the first company I've worked for that genuinely cares for both its customers and its employees. I love the feeling of working for a company I truly believe in.
If you were a vehicle which would you be: I would be the Bat-mobile.
Your philosophy or favorite quote: "I am the wisest man alive, for I know one thing and that is that I know nothing."-Socrates
Something unique about yourself: I speak Persian. That's a little unique in this country.
Linda H
History with Kendall: I started September 19, 2007 as a Kendall Client Care Specialist.
Favorite Experience at Kendall: It's being apart of the Client Care Center. I have never worked with such caring people. Instead of hiding knowledge, they are willing to share it, so you can be successful too!
If you were a vehicle which would you be: I would like to be a Lexus LS460. Everyone wants one, not everyone can have one.
Your philosophy or favorite quote: Be as kind as you would like someone to be to you!
Something unique about yourself: I enjoy cardio kick boxing classes.
Favorite Experience at Kendall: It's being apart of the Client Care Center. I have never worked with such caring people. Instead of hiding knowledge, they are willing to share it, so you can be successful too!
If you were a vehicle which would you be: I would like to be a Lexus LS460. Everyone wants one, not everyone can have one.
Your philosophy or favorite quote: Be as kind as you would like someone to be to you!
Something unique about yourself: I enjoy cardio kick boxing classes.
Linda R
History with Kendall: In 2002 I started as a Receptionist then went to Sales Assistant for our Dodge, Chrysler, Jeep Dealership in Cottage Grove. A year and a half ago I was asked to join a new department endeavor called "Client Care" for which I am an Administrative Manager.
Favorite Experience at Kendall: I truly believe that the Longevity Breakfast was a real highlight in my employment with Kendall. I have never spoken in front of 550 people before, and being an Ambassador representing Kendall has been a real privilege. Thanks!!
If you were a vehicle which would you be: I'd be a Marathon Coach. Nothing but smooth sailing the rest of my life.
Your philosophy or favorite quote: My philosophy in life is that there is no greater gift one can give but their time.
Something unique about yourself: I work every Saturday as a Hairdresser in my daughter Andrea's hair salon.
Favorite Experience at Kendall: I truly believe that the Longevity Breakfast was a real highlight in my employment with Kendall. I have never spoken in front of 550 people before, and being an Ambassador representing Kendall has been a real privilege. Thanks!!
If you were a vehicle which would you be: I'd be a Marathon Coach. Nothing but smooth sailing the rest of my life.
Your philosophy or favorite quote: My philosophy in life is that there is no greater gift one can give but their time.
Something unique about yourself: I work every Saturday as a Hairdresser in my daughter Andrea's hair salon.
Margaret
History with Kendall: Started at Kendall the first of February of 2007, as a Client Care Specialist in the Client Care Center.
Favorite Experience at Kendall: Relay for life.
If you were a vehicle which would you be: Anything with class and speed, a black corvette 67, Mercedes 450SL, or a Roadster baby blue with white leather seats and a tumbler seat in the back.
Your philosophy or favorite quote: "When all else falls, smile,...for it can always get worse."
Something unique about yourself: I like life both beneath the ocean and flying high above.
Favorite Experience at Kendall: Relay for life.
If you were a vehicle which would you be: Anything with class and speed, a black corvette 67, Mercedes 450SL, or a Roadster baby blue with white leather seats and a tumbler seat in the back.
Your philosophy or favorite quote: "When all else falls, smile,...for it can always get worse."
Something unique about yourself: I like life both beneath the ocean and flying high above.
Mike
History with Kendall: My adventures began during the last week of January in 2007.
Favorite Experience at Kendall: Our company wide meeting at Autzen Stadium.
If you were a vehicle which would you be: Lotus Espirit V8, fast, sexy and unique!
Your philosophy or favorite quote: Never be bullied into silence. Never allow yourself to be made a victim. Accept no one's definition of your life; define yourself. - Harvey Fierstein
Something unique about yourself: I've studied Tae Kwon Do for many years and even competed in the Oregon State Championships in 1999.
Favorite Experience at Kendall: Our company wide meeting at Autzen Stadium.
If you were a vehicle which would you be: Lotus Espirit V8, fast, sexy and unique!
Your philosophy or favorite quote: Never be bullied into silence. Never allow yourself to be made a victim. Accept no one's definition of your life; define yourself. - Harvey Fierstein
Something unique about yourself: I've studied Tae Kwon Do for many years and even competed in the Oregon State Championships in 1999.
Terry
History with Kendall: I came to Kendall from Romania Chevrolet where I was a Customer Relations Manager/BDM.
Favorite Experience at Kendall: A customer of mine decided to trade-in his Toyota Tacoma, V-6, 5-spd, X-cab, 4x4, TRD after less than 3 years and very few miles to buy an SUV even though he added some nice options to it. I help him purchase a new Hyundai Tucson and bought the Tacoma.
If you were a vehicle which would you be: I would be a motorcycle.
Your philosophy or favorite quote: No matter where you go, there you are.
Something unique about yourself: I'm in darn good shape for an old fart.
Favorite Experience at Kendall: A customer of mine decided to trade-in his Toyota Tacoma, V-6, 5-spd, X-cab, 4x4, TRD after less than 3 years and very few miles to buy an SUV even though he added some nice options to it. I help him purchase a new Hyundai Tucson and bought the Tacoma.
If you were a vehicle which would you be: I would be a motorcycle.
Your philosophy or favorite quote: No matter where you go, there you are.
Something unique about yourself: I'm in darn good shape for an old fart.
Tessie
History with Kendall: I started June 2007 in the Client Care Center.
Favorite Experience at Kendall: It's been getting to know my co-workers at the CCC; they're all great!
If you were a vehicle which would you be: Some days a mule drawn cart, some a sports car, depends on which side of the bed I fall out of that day, and whether or not I've had coffee.
Your philosophy or favorite quote: My grandma used to say,"What do they know? They're just a __________..." Fill in the blank with doctor, lawyer, or dentist, whatever title fits the situation. This was her way of reminding me not to be intimidated into anything, or anyone. Learned, intelligent, people once believed the earth was flat, and the Inquisition was a good thing. No one is infallible. And, I need to think for myself.
Something unique about yourself: I adore roller coasters and fast rides and have never had motion sickness.
Favorite Experience at Kendall: It's been getting to know my co-workers at the CCC; they're all great!
If you were a vehicle which would you be: Some days a mule drawn cart, some a sports car, depends on which side of the bed I fall out of that day, and whether or not I've had coffee.
Your philosophy or favorite quote: My grandma used to say,"What do they know? They're just a __________..." Fill in the blank with doctor, lawyer, or dentist, whatever title fits the situation. This was her way of reminding me not to be intimidated into anything, or anyone. Learned, intelligent, people once believed the earth was flat, and the Inquisition was a good thing. No one is infallible. And, I need to think for myself.
Something unique about yourself: I adore roller coasters and fast rides and have never had motion sickness.
Todd
History with Kendall: I've been with Kendall since March 2005. I also worked for years with the Romania group but not when it was acquired by Kendall.
Favorite Experience at Kendall: It has been developing the Client Care Center from the ground up.
If you were a vehicle which would you be: I'd be a 1970 Olds 442 convertible; strong, beautiful, and quick!
Your philosophy or favorite quote: "Every sinner a future; every saint a past!" -Unknown. "The least expensive knowledge you will ever acquire is that which was discovered by someone else first." -someone's father
Something unique about yourself: I spent years studying vocal music. I thought I wanted to be a singer. Then I heard Pavarotti; I started studying other subjects.
Favorite Experience at Kendall: It has been developing the Client Care Center from the ground up.
If you were a vehicle which would you be: I'd be a 1970 Olds 442 convertible; strong, beautiful, and quick!
Your philosophy or favorite quote: "Every sinner a future; every saint a past!" -Unknown. "The least expensive knowledge you will ever acquire is that which was discovered by someone else first." -someone's father
Something unique about yourself: I spent years studying vocal music. I thought I wanted to be a singer. Then I heard Pavarotti; I started studying other subjects.
Elaine
History with Kendall: 7 months
Favorite Experience at Kendall: Buying my Toyota Corolla S a few years back.
If you were a vehicle which would you be: Mercedes E63
Your philosophy or favorite quote: We all know that art is not the truth, art is a lie that makes us realize the truth.
Something unique about yourself: I'm taller than you are (most likely).
Favorite Experience at Kendall: Buying my Toyota Corolla S a few years back.
If you were a vehicle which would you be: Mercedes E63
Your philosophy or favorite quote: We all know that art is not the truth, art is a lie that makes us realize the truth.
Something unique about yourself: I'm taller than you are (most likely).
Greg
History with Kendall: I started with Kendall at the Springfield Dealership as a salesman in October of 2006. I was an ambassador there and learned the business from some of the best. I recently moved to the Client Care Center and feel because with the nature of the Internet and commerce, that is where the automotive business is heading.
Favorite Experience at Kendall: Playing drums with The Kendall Auto Group at the Springfield Cruise. We rocked!
If you were a vehicle which would you be: A 1968 Oldsmobile Vista Cruiser. A family wagon with style. What can I say, I am a family man.
Your philosophy or favorite quote: When the going gets weird, the weird turn pro. -Hunter S. Thompson.
Something unique about yourself: I have played drums for over 30 years. I can play anything from punk to polka from the bongos to the xylophone. I love music!
Favorite Experience at Kendall: Playing drums with The Kendall Auto Group at the Springfield Cruise. We rocked!
If you were a vehicle which would you be: A 1968 Oldsmobile Vista Cruiser. A family wagon with style. What can I say, I am a family man.
Your philosophy or favorite quote: When the going gets weird, the weird turn pro. -Hunter S. Thompson.
Something unique about yourself: I have played drums for over 30 years. I can play anything from punk to polka from the bongos to the xylophone. I love music!
Krista
History with Kendall: I started working for Kendall in February of 2008.
Favorite Experience at Kendall: Working with my co-workers at the CCC who look out for each other and make work a whole lot more fun than it probably should be!
If you were a vehicle which would you be: A 1969 Corvette Stingray T Top
Your philosophy or favorite quote: My philosophy is: you can accomplish anything you set your mind on, and if you work hard, no one could say you didn't do your best.
Something unique about yourself: I love dogs, and used to volunteer my weekends at the local animal shelter.
Favorite Experience at Kendall: Working with my co-workers at the CCC who look out for each other and make work a whole lot more fun than it probably should be!
If you were a vehicle which would you be: A 1969 Corvette Stingray T Top
Your philosophy or favorite quote: My philosophy is: you can accomplish anything you set your mind on, and if you work hard, no one could say you didn't do your best.
Something unique about yourself: I love dogs, and used to volunteer my weekends at the local animal shelter.
Sue
History with Kendall: My History with Kendall started on February 18, 2008. I started as a Client Care Specialist, which I still am.
Favorite Experience at Kendall: I have enjoyed all of the benefit lunches we have here. It is nice to see so many people participate for the good of our community.
If you were a vehicle which would you be: I'd be a Toyota Camry.
Your philosophy or favorite quote: Treat people like you would like to be treated.
Something unique about yourself: My hobby is to design stationary. Some are OE Scripts, and others I design with a mail server I purchased. The stationery is made with graphics I make in Paint Shop Pro. I also enjoy making labels for envelopes.
Favorite Experience at Kendall: I have enjoyed all of the benefit lunches we have here. It is nice to see so many people participate for the good of our community.
If you were a vehicle which would you be: I'd be a Toyota Camry.
Your philosophy or favorite quote: Treat people like you would like to be treated.
Something unique about yourself: My hobby is to design stationary. Some are OE Scripts, and others I design with a mail server I purchased. The stationery is made with graphics I make in Paint Shop Pro. I also enjoy making labels for envelopes.
Patrick
History with Kendall: Augest 2008.
Favorite Experience at Kendall: My favorite experience was definitely getting my brand new 2000 Honda Civic when I was 19. I still remember it rolling off the truck to this very day.
If you were a vehicle which would you be: I would be a Honda Civic, because it's dependable, good looking, and versatile.
Your philosophy or favorite quote: All we need is love.
Something unique about yourself: I have a slight obsession with the Beatles and absolutely love music.
Favorite Experience at Kendall: My favorite experience was definitely getting my brand new 2000 Honda Civic when I was 19. I still remember it rolling off the truck to this very day.
If you were a vehicle which would you be: I would be a Honda Civic, because it's dependable, good looking, and versatile.
Your philosophy or favorite quote: All we need is love.
Something unique about yourself: I have a slight obsession with the Beatles and absolutely love music.
Shasta
History with Kendall: I have been working here since Augest 2008 and have enjoyed it very much. The staff has welcomed me as if I were part of their family.
Favorite Experience at Kendall: Having a ball covering cardboard stars for our Relay for Life Survivors tent.
If you were a vehicle which would you be: I think that I would be a Toyota 4 Runner, ready for anything.
Your philosophy or favorite quote: Be kinder than necessary, everyone is fighting some kind of battle.
Something unique about yourself: I won a posture contest in fourth grade.
Favorite Experience at Kendall: Having a ball covering cardboard stars for our Relay for Life Survivors tent.
If you were a vehicle which would you be: I think that I would be a Toyota 4 Runner, ready for anything.
Your philosophy or favorite quote: Be kinder than necessary, everyone is fighting some kind of battle.
Something unique about yourself: I won a posture contest in fourth grade.